Friday; October 6

Most of us are familiar with the phrase, “You never get a second chance to make a good first impression”. The idea behind the adage is that people tend to remember how we make them feel when we first come in contact with them. By nature, we make judgements early on – sometimes, we may get the chance to reverse what people initially believe about us, but that is not guaranteed.

I was visiting with a reception clerk at a major hotel the other day and he echoed this sentiment. He said it was amazing how many people come up to him demanding something from him; but the people that make his day are those who start the exchange with a smile. Most of us have been taught to tip at the end of our encounter; but the thing that will more likely provide immediate attention is the kindness that comes with a genuine caring smile. Sure, we might feel like people are hoping to get a generous tip if they treat us right, but it is our attitude early on rather than our potential generosity that produces the quickest response.

If we are looking for better service – maybe the time to make this happen is right off the bat. When we start with a smile and a genuine expression of concern for the other person, we just might get the best they have to offer.

Think About It!

Popular posts from this blog

Thursday; May 3

I have a fish tank that allows my three Bettas (Larry, Darrell and Darrell) to live in the same structure, but remain hidden from each other – well sort of.   When I go to feed the fish, I believe that one of the Darrell’s can sort of see that the other Darrell is getting fed and he will linger over on that side of the tank even after I put his food in his tank.   I have to tap on the side of the tank where his food is floating to help him refocus and eat.   I get the impression that he is so interested in what is going on in the other Darrell’s tank that he can’t enjoy his own food. I have been told that the brain of a fish is pretty small – which explains their inability to process “blessings”, but are we guilty of the same malady as Darrell?   Are we so worried (or consumed) by what happens to the people around us that we fail to realize what is going on with us?   Are we envious of the blessings that others are receiving and end up missing out on what we have been given?   Are w
Read more

Thursday; February 14

         While most of us are familiar with today being Valentine’s Day, there are some who actually refer to February 14 th as “St. Valentine’s Day”.  This title is often affixed to a criminally historic event known as “The St. Valentine’s Day Massacre” on February 14, 1929 in Chicago, but that is another story for another time.  Not knowing much about the history of “Saint Valentine” I did a little research and found out he was a Roman religious leader who was martyred in 269 AD.  According to my limited research Valentine was killed because of his encouragement of Roman men (especially soldiers) to marry which was in violation of Claudias’ edict that prohibited marriage to keep their minds singularly focused on their task of defending the Empire.  Somehow, from this beginning – and possibly embellished by Chaucer – St. Valentine became intertwined with the concept of romantic love.           I am not really sure how February 14 th became connected with love, but inspired by thi
Read more

Wednesday; December 6

What does it mean to be a leader? I subscribe to the belief that a leader is someone who seeks the best for others and works with them to achieve their potential. There are others; however, who define leadership as the ability to have a vision and the tenacity to get their own way. Leaders who are this way are often portrayed as having developed the maturity to manipulate people to do things their way. However, is the ability to drive people in our direction mature or is it childish? The Christians of the 1st Century came from a lot of different backgrounds and had to work hard to work together. As the Apostle Paul challenged Christians in the city of Ephesus he challenged them to accept individual differences, “… until we all attain to the unity of the faith, and of the knowledge of the Son of God, to a mature man, to the measure of the stature which belongs to the fullness of Christ. “ (Ephesians 4:13). Bossiness was not to be viewed as a sign of maturity, a willingness to wo
Read more