Friday; October 6

Most of us are familiar with the phrase, “You never get a second chance to make a good first impression”. The idea behind the adage is that people tend to remember how we make them feel when we first come in contact with them. By nature, we make judgements early on – sometimes, we may get the chance to reverse what people initially believe about us, but that is not guaranteed.

I was visiting with a reception clerk at a major hotel the other day and he echoed this sentiment. He said it was amazing how many people come up to him demanding something from him; but the people that make his day are those who start the exchange with a smile. Most of us have been taught to tip at the end of our encounter; but the thing that will more likely provide immediate attention is the kindness that comes with a genuine caring smile. Sure, we might feel like people are hoping to get a generous tip if they treat us right, but it is our attitude early on rather than our potential generosity that produces the quickest response.

If we are looking for better service – maybe the time to make this happen is right off the bat. When we start with a smile and a genuine expression of concern for the other person, we just might get the best they have to offer.

Think About It!

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